The Ministry of Public Works and Transport renews its call for people to utilise the ministry’s designated public services in specific locations, discouraging the use of unofficial services that can result in financial losses, wasted time and fraudulent documents.
This appeal arises as the ministry has noted the dissemination of information on social media “falsely” claiming to represent its public servants. These imposters offer services related to driver’s licence exams, driver’s licence issuance, vehicle registration and technical certification without requiring in-person vehicle inspections.
The ministry’s recent notice denounced these misleading activities.
“These actions run counter to the truth, causing public confusion regarding the ministry’s public services,” it said.
The ministry also informs citizens that public services related to road transport are exclusively provided at designated service points or One Window Service offices at the sub-national level. Services can also be accessed through the ministry’s official automated system, following legally prescribed procedures.
Yong Kim Eng, president of the People Centre for Development and Peace, acknowledges that informal document processing and services have persisted for a considerable period.
“I’m unsure of the legality of these services, but informal service providers are commonly encountered. To prevent their prevalence, the ministry needs to focus on delivering swift and efficient services to the public,” he explained.
He recommended that the ministry simplify document completion, streamline “complex” procedures and enhance public awareness to encourage direct utilisation of the public services
“People prefer cost-effective and convenient public services. However, it’s evident that informal service providers often gain significant exposure, which can impact the reputation and integrity of the public services if the fees for informal services are excessive,” he noted.
In an effort to enhance public service provision, save time, reduce informal costs, streamline processes and bring services closer to the people, the ministry has established public service centres at some supermarkets in the Phnom Penh m and some provinces.
