In the first nine months of 2025, the Ministry of Interior resolved 600 public complaints of the 775 received. Several officials were disciplined, with some removed from the civil service framework and stripped of their positions.
Em Vichet, director-general of the ministry’s General Inspectorate, noted that among the 600 resolved complaints, 287 were administrative and 313 were police-related. This represented 77 per cent of the total complaints.
The resolution rate represented a three per cent increase over the same nine-month period in 2024, when 74 per cent of complaints were resolved, the figure has increased by 3%. The remaining 175 complaints are still being processed, 28 of them administrative and 147 related to police officers, according to the ministry.
The General Inspectorate is tasked with oversight, monitoring the work and operations of all civil servants at the national and sub-national levels under the ministry.
Among its many responsibilities, it investigates and examines wrongdoing, and then submits recommendations to the interior minister on the suspension of officials who commit misconduct.
Vichet explained that the complaint process revealed shortcomings in the performance of some civil servants, with disciplinary action recommended in several cases.
“Disciplinary action included dismissal from the civil service, removal from positions, reduction in rank, formal warnings, reassignment, written reprimands and guidance, among others,” he noted.
In addition to resolving complaints — one of its core duties — in the first nine months of the year, the inspectorate sent 42 officials to participate in 13 domestic training courses, and 8 officials to three international training programmes. It also organised two internal training courses.
In the same period, it welcomed a delegation from the Hong Kong Special Administrative Region Police Force and the Independent Commission Against Corruption (ICAC), led by Tsui Sheung-Yee Sally, director of investigations. The visit focused on discussing work, sharing experiences and exchanging best practices related to the investigation and resolution of complaints.
